Fidelity Active Trader Pro isn’t Working? Here’s What You Can Do!


Fidelity Active Trader Pro is a Desktop trading platform offered by Fidelity Investments, one of the largest and most well-known brokerage firms in the United States. Unfortunately, The “Fidelity Active Trader Pro isn’t Working” issue is now frustrating for users.

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The platform is designed for active traders who require advanced tools and features to execute their trading strategies effectively. If you are an active trader who is looking for a powerful and customizable trading platform, Fidelity Active Trader Pro is a great option.

Fix 'Fidelity Active Trader Pro Not Working' Problem

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Why is Fidelity Active Trader Pro Not Working?

There are a few reasons why is Fidelity Active Trader Pro Not Working. Some of the most common reasons include.

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  1. Internet Connection Issues – Ensure that you have a stable and reliable internet connection. A poor or intermittent internet connection can cause the platform to malfunction.
  2. Server Issues – Fidelity’s servers may occasionally experience technical difficulties, which can affect the performance of the platform. In such cases, the issue is on their end, and you may need to wait for it to be resolved.
  3. Outdated Software – Check if you are using the latest version of Fidelity Active Trader Pro. Outdated software may have bugs or compatibility issues.
  4. Firewall or Security Software – Sometimes, security software or firewalls can block certain features of the platform. Check your security settings and make sure the platform is allowed to access the internet.
  5. System Requirements – Ensure that your computer meets the minimum system requirements for running Fidelity Active Trader Pro. The platform may not function properly if your computer does not meet the necessary specifications.

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Potential Solutions for Fidelity Active Trader Pro Issue

If you are experiencing issues with the Fidelity Active Trader Pro on on Windows 11 issue, here are some possible ways to fix this Fidelity Active Trader Pro problem.

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1. Check Internet Connection

Verify that you have a stable and reliable internet connection. Unstable or slow internet can lead to connectivity issues with the trading platform.

2. Restart the Application

Close the Fidelity Active Trader Pro software completely, wait for a few seconds, and then reopen it. This simple step can sometimes resolve temporary glitches that might be affecting the application.

3. Clear Cache and Data

If still you’re experiencing issues with Fidelity Active Trader Pro, Over time, cached data and temporary files can accumulate and cause software performance issues. Look for options in the software settings to clear cache and data, or check if there are any temporary files related to the application that can be deleted.

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4. Run as Administrator

If you are using Windows, try running the Fidelity Active Trader Pro software as an administrator. Right-click on the software icon and select “Run as administrator.” This step can provide the software with the necessary permissions and may help if there are any access-related problems.

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5. Check for Updates

Ensure that you have the latest version of the Fidelity Active Trader Pro software installed. Updates often include bug fixes and improvements that can resolve known issues.

6. Check System Requirements

Review the system requirements for Fidelity Active Trader Pro and make sure your computer meets or exceeds those specifications. Inadequate hardware or outdated operating systems may cause compatibility issues with the software.

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7. Reinstall the Software

If none of the above steps work for Fidelity Active Trader Pro Not Working problem, consider uninstalling the Fidelity Active Trader Pro software and then reinstalling it. This can help eliminate any corrupted files or configuration issues.

8. Check for Server Issues

Sometimes, issues may arise due to problems on Fidelity’s servers. Check Fidelity’s official website or social media channels for any announcements about service outages or technical difficulties affecting their trading platforms.

9. Contact Customer Support

If the problem persists and you are unable to resolve it on your own, don’t hesitate to contact Fidelity’s customer support. They have trained professionals who can provide personalized assistance and help troubleshoot specific issues.

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