Wells Fargo Mobile Deposit is a feature that allows you to make a deposit directly into your eligible Wells Fargo checking or savings account using the Wells Fargo Mobile app. Unfortunately, some users are facing “Wells Fargo Mobile Deposit Not Working” issue.
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Wells Fargo Online and Wells Fargo Business Online customers who maintain an eligible checking or savings account are eligible to use mobile deposit. If you deposit on a business day before 9 pm PT, your money will generally be available the next day.
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Why Wells Fargo Mobile Deposit is not Working today?
There are a few reasons why is Wells Fargo Mobile Deposit Not Working. Some of the most common reasons include.
- Your Internet Connection is Slow or Unstable – Mobile deposit requires a reliable internet connection. If your internet connection is not strong enough, you will not be able to make a mobile deposit.
- Outdated Version of Wells Fargo Mobile App – If you are not using the latest version of the app, it is possible that there is a bug in the app that is preventing you from making a mobile deposit.
- Your Device’s Camera is not Working Properly – If your device’s camera is not working properly, you will not be able to take clear or legible pictures of the checks you are depositing.
- You’re Trying to Deposit a Check that is not Eligible for Mobile Deposit – Not all checks are eligible for mobile deposit. For example, you cannot mobile deposit checks that are marked “For Deposit Only” or that are damaged.
- The Check Image is Not Clear or Legible – If the check image is blurry or the text is difficult to read, the mobile deposit will not be processed.
- Wells Fargo is Experiencing Technical Difficulties – It is possible that Wells Fargo is experiencing technical difficulties that are preventing you from making a mobile deposit.
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Potential Solutions for Wells Fargo Mobile Deposit Issue
If you are experiencing issues with the Wells Fargo app mobile check deposit not working issue, here are some possible ways to fix this problem.
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1. Check Your Internet Connection
Make sure you are connected to a Wi-Fi network or have a strong cellular signal. Mobile deposit requires a reliable internet connection. If your internet connection is not strong enough, you will not be able to make a mobile deposit.
2. Make Sure You’re using Latest Version of the Wells Fargo Mobile App
The Wells Fargo Mobile app is constantly being updated with new features and bug fixes. If you are not using the latest version of the app, it is possible that there is a bug in the app that is preventing you from making a mobile deposit.
3. Clear Cache of Wells Fargo Mobile App
If still you’re experiencing Wells Fargo Mobile Deposit issue, you need to clear the cache of Wells Fargo Mobile App installed in your Android phone or iPhone. To clear the cache of Wells Fargo Mobile App, Go to > Settings > Apps > Wells Fargo Mobile > Clear Cache.
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4. Check Your Device’s Camera
Make sure your device’s camera is clean and free of debris. Try restarting your device. To check if your device’s camera is working properly, open the camera app and take a picture of something. If the picture is clear and legible, then your camera is working properly.
5. Take a Clear and Legible Photo of the Check
The check image must be clear and legible for the mobile deposit to be processed. If the check image is blurry or the text is difficult to read, the mobile deposit will not be processed. To make sure the check image is clear and legible, follow the instructions that are provided in the Wells Fargo Mobile app.
6. Make Sure Your Device has Enough Storage Space
Mobile deposit requires some storage space on your device to store the images of the checks you are depositing. If your device’s storage is full, you will not be able to make a mobile deposit. To free up some storage space, you can delete some apps or files that you no longer need.
7. Sign the Back of the Check
You must sign the back of the check before you can mobile deposit it. If you have not signed the back of the check, the mobile deposit will not be processed.
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8. Try Depositing a Different Check
Not all checks are eligible for mobile deposit. For example, you cannot mobile deposit checks that are marked “For Deposit Only” or that are damaged. To check if a check is eligible for mobile deposit, you can contact Wells Fargo customer service.
9. Contact Wells Fargo Customer Service
If you have tried all of the above and still your Wells Fargo mobile deposit not Working, you can contact Wells Fargo customer service for assistance. They will be able to troubleshoot the issue and help you get your deposit processed.
10. Wait a Few Hours and Try Again
Sometimes, technical difficulties can cause problems with mobile deposit. If you have tried all of the above and your mobile deposit is still not working, try waiting a few hours and then try again.
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