An authenticator app is a mobile app that generates time-based one-time passwords (TOTPs) for multi-factor authentication (MFA). TOTPs are six-digit codes that change every 30 seconds, making them extremely difficult for hackers to steal and use. There are two most popular authenticator apps available in the market: Google Authenticator App and Microsoft Authenticator App.
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On Reddit, some players are discussing the “Authenticator App Not Showing Code“ issue. So if you’re also a victim of the Microsoft authenticator app not showing number problem, this article could really help you to get rid from this problem.
Why is Authenticator App not Showing Code on My Phone?
There are a few reasons Why Authenticator App isn’t Showing Code on iPhone or Android.
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Some of the most common reasons include:
- You are not connected to the internet: Authenticator apps need an internet connection to generate TOTPs. If you are not connected to the internet, your authenticator app will not be able to generate a code.
- Your authenticator app is not running in the background: Many authenticator apps need to be running in the background in order to generate TOTPs. If your authenticator app is not running in the background, it will not be able to generate a code.
- Your authenticator app is not configured correctly: Make sure that your authenticator app is configured correctly for each of your accounts. This usually involves scanning a QR code or entering a secret key.
- Your device’s time and date are incorrect: Authenticator apps use your device’s time and date to generate TOTPs. If your device’s time and date are incorrect, your authenticator app will not be able to generate a code.
- Your device’s battery saver mode is enabled: Battery saver mode can sometimes prevent authenticator apps from generating TOTPs.
- Problem with the authenticator app itself: It is also possible that there is a problem with the authenticator app itself. This could be due to a bug in the app, a problem with the server, or a conflict with another app on your device.
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Read: Blizzard Authenticator is not Working?
Potential Solutions for Authenticator App Not Displaying Code Issue
If you are experiencing issues with the Authenticator app not showing 6 digit code, here are some possible ways to fix if not receiving code on authenticator app.
1.) Check Your Internet Connection: Make sure that you are connected to the internet. Authenticator apps need an internet connection to generate TOTPs. If you are not connected to the internet, your authenticator app will not be able to generate a code.
2.) Make Sure Your Authenticator App is Running in the Background: Many authenticator apps (Google Authenticator App and Microsoft Authenticator App) need to be running in the background in order to generate TOTPs. Check your phone’s settings to make sure that your authenticator app is allowed to run in the background.
3.) Check Your Authenticator App’s Configuration: Make sure that your authenticator app is configured correctly for each of your accounts. This usually involves scanning a QR code or entering a secret key. If your authenticator app is not configured correctly, it will not be able to generate a code.
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4.) Check Your Device’s Time and Date: Authenticator apps use your device’s time and date to generate TOTPs. If your device’s time and date are incorrect, your authenticator app will not be able to generate a code. To check your device’s time and date, go to Settings > System > Date and time.
5.) Disable Battery Saver Mode on Your Phone: Battery saver mode is a feature that can help to extend your phone’s battery life. However, it can sometimes interfere with the operation of certain apps, including authenticator apps. If you are having trouble getting your authenticator app to work, try disabling battery saver mode. To disable battery saver mode, go to Settings > Battery > Battery Saver.
6.) Restart Your Phone: Restarting your phone can often fix minor software glitches that may be causing problems with your apps. If you have tried all of the other troubleshooting steps and your authenticator app is still not working, try restarting your phone.
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7.) Reinstall Your Authenticator App: If you have tried all of the above steps and your authenticator app is still not showing a code, try reinstalling the app. This will delete all of the app’s data, so you will need to re-add all of your accounts.
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